What We Do

At FSS, we provide:

  • Emergency Shelter to anyone experiencing homelessness
  • Housing Focused Case Management
  • Access to meals provided by Flagstaff Family Food Center
  • Shower Services, Hygiene Supplies, and access to new clothing
  • Laundry Service
  • Computer and Internet Access / Job Search assistance
  • Mail and Home Address Service / Storage for belongings
  • Counseling support and resource for referral for Domestic Violence, Substance Abuse, and Debt Management


The mission of FSS is to provide individuals experiencing homelessness with crisis stabilization and tools they need to achieve housing stability; regardless of faith, mental health, or sobriety.

FSS provides these critical services to those most likely to die on the streets tonight.  The goal is not only to assist individuals in finding permanent housing, but also to ensure that each person has access to the supportive services necessary to achieve housing permanence.


We believe housing is a right. As such, FSS provides critical shelter to those that are most likely to die on the streets tonight. But our end goal is housing for those in crisis.

Through our services, we are more than just shelter to our clients – we encourage personal responsibility and proactive behavior in the search for housing, employment, and housing stabilization.

We also believe every person deserves to be treated with compassion and respect, regardless of their circumstances.

Finally, while we respect religious diversity, we are a secular organization with no requirement of religious participation for services.


The vision of FSS is to provide “shelter tonight and housing tomorrow.” This concept reflects the idea that FSS can be an emergency crisis response for the most vulnerable men and women in Northern Arizona and then, through the provision of resource referral and housing focused case management, stabilize individuals experiencing homelessness with safe and affordable housing that they have the tools to maintain.

2017 Tax Return 2017 Audit


Access Services

If you or someone you know is in need of vital services in the Flagstaff area, please get in touch with us to learn more about how we may be able to provide assistance and be sure to check out the below comprehensive list of area resources.

Contact Us 2019 Resource List 2019 Food Resource Guide

Emergency Shelter

In 2014, FSS began operating year round as an emergency shelter.  We provide overnight shelter for all individuals experiencing homelessness regardless of sobriety or any other medical conditions so long as they do not present an immediate threat of harm to our staff or clients.  Two meals are provided, in partnership with the Flagstaff Family Food Center each day as well as access to snacks and beverages.  In concert with our vision, FSS is developing further programming that will move people in crisis towards housing permanency through housing focused case management.

We also operate an overflow shelter known as Sanctuary in partnership with the faith-based community in the winter months.  This additional shelter allows FSS to serve even more of Northern Arizona’s most vulnerable neighbors. To get involved either as a host church or as a volunteer, please email us at volunteer@flagshelter.org.

Day Resource Center

Between the hours of 6:30 am and noon, the shelter serves as a resource center for anyone experiencing homelessness. All are welcome to make use of our facilities and services which include:

  • Housing Focused Case Management
  • Counseling support and resource for referral for Domestic Violence, Substance Abuse, and Debt Management
  • Showers
  • Laundry Service
  • Meals and snacks
  • Clothing assistance
  • Internet access
  • Local and long distance telephone

Health Clinic

Our free health clinic is open twice a week.  This is the only health care available to many of our clients.  The clinic provides an opportunity for clients to consult with a registered nurse, nursing students and nursing professor from Arizona State University and Northern Arizona University in order to receive information, prescriptions, and treatment.  This service deters clients from making costly and draining visits to the Emergency Room. We are pleased to host the North Country Health Care mobile bus weekly to assist in the medical needs of the men and women we serve.

Flagstaff Front Door

Flagstaff Shelter Services has teamed up with Catholic Charities to provide an intake and referral program to better assist those experiencing homelessness in the Flagstaff area. The mission of the Front Door Program is to divert and or prevent homelessness when possible, reduce the amount of time homeless individuals and families spend on waitlists, as well as, place individuals and families with the most appropriate agency for their housing needs in the quickest and most cost-effective manner.

The Front Door Program works to best understand the true needs in our community for those experiencing homelessness by using real-time data. It serves as a point of access for all participating services in the community including emergency shelter, transitional shelter, homeless prevention services, rapid re-housing services, permanent supportive housing, veteran-related homeless service providers, coordination of domestic violence homelessness issues, and diversion from the system.

The goals of Front Door are:

  1. To end lengthy stays in homelessness for families and individuals
  2. Inform community funding decisions
  3. Eliminate duplication of services
  4. Best utilize precious financial and community resources while potentially providing leverage for new funding opportunities

Visit The Flagstaff Front Door Website

Staff & Board

Our Staff

Ross Altenbaugh, Executive Director ross@flagshelter.org

Charles Arabas, Director of Operations chuck@flagshelter.org

Our Board

Dr. Anne Newland, MD (Board Chair)
North Country HealthCare, Chief Executive Officer

Lauren Lauder, MBA, MSW, LISAC (Vice Chair)
The Guidance Center, Inc., Chief Executive Officer

Jerry Bills (Treasurer)
Flagstaff Fire Department, Deputy Fire Chief

Jacki Lenners (Secretary)
NAIPTA, Marketing Manager

Fanny Steinlage (Past Chair)
Coconino County, Superior Court Judge

Tara Boykin
Coconino County

Kathleen Colombini
Northern Arizona University Athletics, Director of Special Events

Sarah Erlinder
Federal Public Defender Office – District of Arizona, Assistant Federal Public Defender

Frank Higgins
Flagstaff Police Department, Lieutenant

Ted MacMahon
New England Historic Genealogical Society, Senior Gift Planning Office

Moses Milazzo
United States Geological Survey, Physical Scientist

Monica Pertea
Aspey Watkins & Diesel PLLC, Attorney

Mike Thomas
Kinney Construction Services, President