Come work with us

Interested in joining our team? Flagstaff Shelter Services is comprised of a team of compassionate, motivated people who see the possibilities in our community. 

To apply for a position please email No phone calls please. FSS is an Equal Opportunity Employer.

Current Openings:

Outreach Manager

Supervised by: Executive Director

**Please note that we will keep this job open until May 20th, at which point we will be reviewing applicants.

General Description: Flagstaff Shelter Services is in search of an energetic, creative, and detail-oriented individual to handle donor relations, connecting FSS to the community through organization of fundraising/special events, social media and email, phone and face-to-face communication. FSS is an EOE.


Outreach Manager is responsible for the following objectives:

Teamwork:  By effectively communicating with other staff members, the Outreach Manager will foster a positive environment for other staff members and clients.

Public Interaction:  Outreach Managers will interact with outside resources, partners, and the public from time to time. All interaction with these groups will be professional, keeping the best interest of the shelter in mind.

Service:  Will provide quality service and supportive interaction to all clients in a compassionate and professional manner.

Efficiency: Workflow, and upholding Standards: Ensure that Standard Operating Procedures (SOP) are followed, and all documentation is completed. Work will be performed in a cost effective and service-oriented manner and performance of all work duties including attendance at all required staff meetings and training.

Essential Duties and Responsibilities

  1. Donor Relations
    1. Responding to emails ( and (, Facebook & Instagram messages, and other donor communication
    2. Donation drop off coordination and questions
    3. Thank you note & tax receipting management (see additional information below
    4. Maintain donor database and generate appropriate lists and reports for same and manage all fundraising events
    5. Phone calls
      • Coaching donors through the FSS website (virtual learning)
      • Reissuing Thank You notes
      • Answering supply questions
  2. Outreach
    1. Fundraising & Special Events
      • Outreach to businesses and community partners
      • Fundraising campaign and event coordination and administration
      • Design all social media for advertising
      • Coordinate special design and collateral projects for the events
      • Social Media
        • Design graphics and write copy for social media posts and campaigns posts and social media campaigns – for Facebook, Instagram and Twitter
        • Coordinate with shelter staff for donor and client photos and details for donor acknowledgements
        • Ensure that all donors and partners are accurately and appropriately acknowledged through FSS channels.
      •  Newsletter
        • Composition and design of monthly newsletters and one-off email notifications to donors
        • Email communication
      •  Coordinate with contractor for FSS website updates and manage content edits
      • Volunteers
        • Manage communication and coordination of individual volunteers and volunteer groups
        • Mailers – appeals
      •  Creation and coordination of annual appeals and address lists
      • Design and edit programmatic flyers and collateral as needed
  1. Management
    1. Supervision of the Administrative Assistant
    2. Responsible for basic office management oversight

Education, Experience, and Qualifications

  1. High school education, GED or the equivalent
  2. 2 years of experience working in an administrative, outreach and/or nonprofit management capacity
  3. Proficient in Microsoft Office (Word and Excel)
  4. Experienced in data entry
  5. Very strong written and verbal communication skills
  6. Experience in WordPress, Constant Contact, Outlook, and social media management is a plus

Job Type:  Full Time (can be partially remote)

Compensation: $45,000-$50,000, depending on experience


Work At Flagstaff Shelter Services

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