Interested in joining our team? Flagstaff Shelter Services is comprised of a team of compassionate, motivated people who see the possibilities in our community.
To apply for a position please email employment@flagshelter.org. No phone calls please. FSS is an Equal Opportunity Employer.
Housing Case Manager
Supervised by: Director of Programs
General Description: The Housing Case Manager is responsible for maintaining a caseload of clients working towards housing, and housing stability. Case management is specifically focused on housing maintenance and stability: paying rent, interacting positively with landlords and neighbors, managing behaviors that may accompany mental illness or substance use so that they don’t interfere with success in housing, developing crisis plans, connecting with appropriate community resources, and supporting clients’ individual housing goals. Bachelor’s degree is preferred for the Housing Case Manager position. Relevant experience working with people experiencing homelessness is mandatory. A Masters in Social Work or related field a plus. This is a Full Time Exempt position and salary is based on experience and education. FSS is an EOE.
Objectives
The Housing Case Manager is responsible for the following objectives:
- Teamwork: By effectively communicating with other staff members, the housing case manager will foster a positive environment with other staff members and clients.
- Public Interaction: Will interact with outside resources, partners, clients and the public from time to time. All interaction with these groups will be professional, keeping the best interest of the shelter in mind.
- Service: Will provide quality service and supportive interaction to all clients and team members with compassionate and in a professional manner without regard to racial, ethnic, or social prejudices.
- Client Management: Create a safe and supportive environment for everyone
- Cleanliness: Maintains a clean work environment. Follows the new cleaning standards listed below following the outbreak of the Covid Virus.
Essential Duties & Responsibilities
- Performs case work duties and does related work as required that supports the mission of Flagstaff Shelter Services.
- Conduct Housing Barrier Assessment and Intake with clients once referred from coordinated assessment or walk ins.
- Input and maintain client information in Homeless Management Information System (HMIS) and ensures reporting requirement are accurate.
- Meets regularly with clients to implement housing plan, help clients stabilize in housing of their own.
- Develop alongside client life plan goals. Encourage progress towards these goals by developing budget, employability, family supports, counseling, and other community resource referral as quickly as possible.
- Maintains relationships with landlords and community resources to connect clients with housing opportunity.
- Works cooperatively with support staff to gather ongoing verification from clients (i.e. schedules, income verification).
- Performs crisis intervention and counseling as needed.
- Responsible for programming for community clients and sheltered clients.
- Represents FSS in the community as needed.
- Performs related work as assigned by the Executive Director.
- Participate in monthly staff meetings as appropriate.
Education, Experience, & Qualifications
- High school education, GED or the equivalent.
- 2 years of experience working in a human services field required or equivalent knowledge, skills and abilities.
- General knowledge of Microsoft Office (Word and Excel).
- Experienced in data entry.
- Strong written and verbal communication skills
Physical Demands & Work Environment
- Must be able to walk around the property.
- Perform light lifting (25 lbs.)
- Work is performed in a shelter, office, and outdoor environment.
- Frequent bending, reaching, squatting and kneeling may be required while performing job function.
- Shifts may require long periods of standing and walking.
- There may be exposure to cleaning agents and allergens.
- Coordinators may be subject to loud/frequent noise
Job Type: Full-time
Salary: $35,000.00 – $45,000.00 per year
Schedule: Monday to Friday
Education: Bachelor’s (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Case Management: 1 year (Preferred)
Language: Bilingual (Preferred)
License/Certification: Driver’s License (Preferred)
Work Location: One location
Shelter Coordinator
Supervised by: Director of Operations
Overview
The Coordinator at Flagstaff Shelter Services has a responsibility to meet the basic needs of the clients staying at the shelter. These obligations include the following:
- Provide a safe and sanitary environment: this includes scheduled cleaning of the building as well as maintaining social distancing, wearing masks when appropriate, washing hands frequently and following all covid procedures as provided by CDC.
- Promote fair and consistent treatment.
- Create a professional environment free from racism, sexual harassment, prejudice, and other offensive behavior.
- Establish “professional only” relationships with clients.
Objectives
Coordinators are responsible for the following objectives:
- Teamwork: By using effective communication skills, Coordinators will foster a positive environment for other staff members and clients.
- Public Interaction: Coordinators will interact with outside resources, partners, and the public from time to time. All interaction with these groups will be professional, keeping the best interests of the shelter in mind.
- Service: Coordinators will provide quality service and supportive interaction to all clients and team members with compassion and in a professional manner without regard to racial, ethnic or social prejudices.
- Efficiency: Workflow and upholding Standards: Coordinators will ensure that Standard Operating Procedures (SOP) are followed and all documentation is completed.
- Cleanliness: Coordinators will work with client volunteers to maintain a clean, safe, and sanitary environment.
Essential Duties & Responsibilities
- Covid responsibilities: Properly wear gloves and masks; Recognize symptoms of Covid; Take temperatures of clients with symptoms; Instruct clients on proper technique for wearing masks and washing hands; properly quarantine clients who have symptoms for Covid or are high risk for contracting Covid; Practice social distancing.
- Ensure that all policies are followed.
- Complete Shift Reports.
- Enter Data for check-in for both HMIS (if trained in HMIS) and In-house methods for tracking clients.
- Complete HMIS data quality control processes, if assigned
- Monitor all SOP’s for the shift and delegate responsibilities to assistants as needed to ensure compliance
- Work closely with volunteer supervisor to help manage operations effectively
- Communicate with the staff from the previous shift during shift change and summarize events to staff responsible for the next shift.
- Maintain the designated client schedule.
- Clear understanding of HMIS and Flagstaff Shelter Policies and Procedures.
- Ability to make reasonable decisions.
- Ability to work with people in crises, including those with mental illnesses, addictions, and criminal backgrounds without judgement.
- Must be able to function both independently and in a team environment.
- Tact, discretion, and resourcefulness are required at all times.
- The coordinator position requires general knowledge of issues and challenges specific to homelessness, substance abuse, minorities, and persons with disabilities.
- All other duties as assigned by the Director of Operations.
- Work will be performed in a cost-effective manner. Adhering to budgetary guidelines.
- Attendance at all required staff meetings and trainings.
- Coordinators must work weekends and holidays if scheduled.
Education, Experience, & Qualifications
- High school education, GED or the equivalent.
- 2 Years of experience working in social services or relevant field.
- General knowledge of Microsoft Office (Word and Excel).
- Experienced in data entry.
- Strong written and verbal communication skills.
Physical Demands and Work Environment
- Coordinators must be able to travel around the property and perform light lifting (25 lbs.)
- Work is performed in a shelter, office, and outdoor environment.
- Frequent bending, reaching, squatting and kneeling may be required while performing job function.
- Shifts may require long periods of standing and walking.
- There may be exposure to cleaning agents and allergens.
- Covid information, processes etc. Use of masks, gloves, etc.
- Coordinators may be subject to loud/frequent noise.
Work Remotely: No
Job Types: Full-time, Part-time
Pay: $16.80 per hour
