Work With Us

Current Openings

FSS has several open positions at this time. Please see below for a full description and qualifications for these positions.

To apply for a position please email us your resume and cover letter to No phone calls please. FSS is an Equal Opportunity Employer.

Current Open Positions (click title to expand):

  • Shelter Coordinator

    The Coordinator at Flagstaff Shelter Services has a responsibility to meet the basic needs of those clients staying at the shelter. These obligations include the following:

    • Provide a safe environment;
    • Promote fair and consistent treatment;
    • Maintain a clean and healthy building;
    • Create a professional environment free from racism, sexual harassment, prejudice, and other offensive behavior;
    • Establish “professional only” relationships with clients.

    Coordinators are responsible for the following objectives:

    Team Leadership: By effectively guiding, educating, delegating, and communicating with assistants, coordinators will provide a positive environment and needed tools for assistants to be effective at their jobs;

    Public Interaction: Coordinators will interact with outside resources, partners, and the public from time to time.  All interaction with these groups will be professional, keeping the best interests of the shelter in mind.

    Service: Coordinators will provide quality service and supportive interaction to all clients in a compassionate and professional manner.

    Efficiency:  Workflow, and upholding Standards:  Coordinators will ensure that Standard Operating Procedures (SOP) are followed and all documentation is completed. Work will be performed in a cost effective and service oriented manner and performance of all work duties including attendance at all required staff meetings and training.

    Essential functions of the job:

    • Ensure that all policies are followed;
    • Complete Shift Reports;
    • Enter Data for check-in for both HMIS and In-house methods for tracking clients;
      Complete HMIS data quality control processes, if assigned;
    • Monitor all SOP’s for the shift and delegate responsibilities to assistants as needed to ensure compliance.
    • Delegate appropriate tasks to volunteers to help manage operations effectively;
    • Communicate with the staff from the previous shift during shift change and summarize events to staff responsible for the next shift.

    Required knowledge, skills, and abilities:

    Clear understanding of HMIS Policies and Procedures, Flagstaff Shelter Policies and Procedures, and Standard Operating Procedures; General knowledge of Microsoft Office (Word and Excel) and similar software, as well as data entry; Strong communication skills; Ability to make reasonable decisions; Ability to work with people in crises, including those with mental illnesses, addictions, and criminal backgrounds;  Ability to communicate and comprehend oral and written instructions and to provide services to guests without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, minorities, and persons with disabilities.

    Must have the flexibility to work irregular hours and have the willingness to function as a team member. Must be able to function both independently and in a team environment. Tact, discretion, and resourcefulness are required at all times.

    Physical Demands and Work Environment:

    Coordinators must be able to travel around the property, and perform light lifting (25 lbs.)
    Work is performed in a shelter, office and outdoor environment • Frequent bending, reaching, squatting and kneeling required while performing job function • shift may require long periods of standing and walking • Work is subject to frequent interruption • Exposure to cleaning agents and allergens • Subject to work weekends and holidays • Subject to loud/frequent noise

    Hourly Pay Range:

    $11-$13 per hour

  • Front Door Specialist/Shelter Case Manager




    • Half day FD/Half day CM


    SUMMARY:  This split position is responsible for conducting intake, assessment and referral for individuals and families experiencing homelessness. In addition, performs shelter case work duties and related work as required that supports the mission of Flagstaff Shelter Services. Direct Supervisor is Director of Programs.


    • Performs essential task of a comprehensive client intake for homeless individuals and families. Determine client needs and most appropriate referrals for shelter and other services.  Document client’s homelessness according to HUD guidelines.   Utilize diversion wherever appropriate.
    • Performs intake by use of Homeless Management Information System (HMIS) to enter client data including demographics and other essential client information including service transactions, client needs and referrals, reason for homelessness, and summary statement.
    • Develops understanding of programs of partnering agencies, i.e. knowledge of admission guidelines, criteria, population served and services provided.
    • Develop knowledge of community resources.
    • Communicates and coordinates with community partners to safely transition clients to shelter from other facilities including correctional facilities, hospitals, foster care homes and other placements.
    • This position may make final decisions regarding client referral and placement, participate in Case Conferencing Team, and serves as point person in the absence of the Program Supervisor.
    • Represents the Agency in the community and workplace in a professional and ethical manner.
    • Demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.
    • Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.
    • Case management responsibilities (i.e. individually with client, assess needs and develop goals with client, coordinate services, monitor progress, and assist in exit plan from shelter) as assigned.
    • Meets with all NEW incoming Shelter clients to implement exit plan, stabilize clients outside of shelter and then develop life plan goals. Encourage progress towards these goals by developing budget, employability, family supports and counseling, and other community resource referral as quickly as possible.
    • Works closely with Director of Operations to keep track of Case Managed Shelter Clients.
    • Maintains relationships with community resources to connect clients with.
    • Works cooperatively with support staff to gather ongoing verification needed for files from clients (i.e. schedules, income verification, ID, etc.)
    • Performs crisis intervention and counseling as needed.
    • Responsible for programming for community clients and sheltered clients.
    • Represents FSS in the community as needed.
    • Keep up to date on best practices and research trends for providing long-term solutions for homeless individuals and families and implement in programs as appropriate and feasible.
    • Performs related work as assigned by the Program Director and Executive Director.
    • Participate in monthly staff meetings as appropriate.
    • Bachelor’s degree is preferred for the split Front Door Specialist/Shelter Case Manager position. Relevant experience working with people experiencing homelessness is preferred.  This is a Full Time Exempt position and salary range is between $33,000 and 39,000.  FSS is an EOE.