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Current Openings

FSS has several open positions at this time. Please see below for a full description and qualifications for these positions.

To apply for a position please email us your resume and cover letter to No phone calls please. FSS is an Equal Opportunity Employer.

Current Open Positions (click title to expand):

  • Housing Case Manager

    Supervised by: Program Director

    General Description: Performs case work duties and does related work as required that supports the mission of FSS. Bachelor’s degree is preferred for the Housing Case Manager position.  Relevant experience working with people experiencing homelessness is mandatory.  A Masters in Social Work or related field a plus. This is a Full Time Exempt position and salary is based on experience and education.  FSS is an EOE.

    Specific Responsibilities:

    • Conduct Housing Barrier Assessment and Intake with clients once referred from coordinated assessment or walk ins. Input and maintain client information in Homeless Management Information System (HMIS) and ensures reporting requirement are accurate.
    • Meets regularly with clients to implement housing plan, stabilize clients own home and then develop life plan goals.  Encourage progress towards these goals by developing budget, employability, family supports and counseling, and other community resource referral as quickly as possible.
    • Maintains relationships with landlords and community resources to connect clients with housing opportunity.
    • Works cooperatively with support staff to gather ongoing verification from clients (i.e. schedules, income verification)
    • Performs crisis intervention and counseling as needed.
    • Responsible for programming for community clients and sheltered clients.
    • Participates in rotating on-call evening and weekend schedule with other Housing Case Managers and Program Director.
    • Represents FSS in the community as needed.
    • Keep up to date on best practices and research trends for providing long-term solutions for homeless individuals and families and implement in programs as appropriate and feasible
    • Performs related work as assigned by the Program Director and Executive Director.
    • Participate in monthly staff meetings as appropriate.

    Salary Range: 


  • Shelter Coordinator

    The Coordinator at Flagstaff Shelter Services has a responsibility to meet the basic needs of those clients staying at the shelter. These obligations include the following:

    • Provide a safe environment;
    • Promote fair and consistent treatment;
    • Maintain a clean and healthy building;
    • Create a professional environment free from racism, sexual harassment, prejudice, and other offensive behavior;
    • Establish “professional only” relationships with clients.

    Coordinators are responsible for the following objectives:

    Team Leadership: By effectively guiding, educating, delegating, and communicating with assistants, coordinators will provide a positive environment and needed tools for assistants to be effective at their jobs;

    Public Interaction: Coordinators will interact with outside resources, partners, and the public from time to time.  All interaction with these groups will be professional, keeping the best interests of the shelter in mind.

    Service: Coordinators will provide quality service and supportive interaction to all clients in a compassionate and professional manner.

    Efficiency:  Workflow, and upholding Standards:  Coordinators will ensure that Standard Operating Procedures (SOP) are followed and all documentation is completed. Work will be performed in a cost effective and service oriented manner and performance of all work duties including attendance at all required staff meetings and training.

    Essential functions of the job:

    • Ensure that all policies are followed;
    • Complete Shift Reports;
    • Enter Data for check-in for both HMIS and In-house methods for tracking clients;
      Complete HMIS data quality control processes, if assigned;
    • Monitor all SOP’s for the shift and delegate responsibilities to assistants as needed to ensure compliance.
    • Delegate appropriate tasks to volunteers to help manage operations effectively;
    • Communicate with the staff from the previous shift during shift change and summarize events to staff responsible for the next shift.

    Required knowledge, skills, and abilities:

    Clear understanding of HMIS Policies and Procedures, Flagstaff Shelter Policies and Procedures, and Standard Operating Procedures; General knowledge of Microsoft Office (Word and Excel) and similar software, as well as data entry; Strong communication skills; Ability to make reasonable decisions; Ability to work with people in crises, including those with mental illnesses, addictions, and criminal backgrounds;  Ability to communicate and comprehend oral and written instructions and to provide services to guests without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, minorities, and persons with disabilities.

    Must have the flexibility to work irregular hours and have the willingness to function as a team member. Must be able to function both independently and in a team environment. Tact, discretion, and resourcefulness are required at all times.

    Physical Demands and Work Environment:

    Coordinators must be able to travel around the property, and perform light lifting (25 lbs.)
    Work is performed in a shelter, office and outdoor environment • Frequent bending, reaching, squatting and kneeling required while performing job function • shift may require long periods of standing and walking • Work is subject to frequent interruption • Exposure to cleaning agents and allergens • Subject to work weekends and holidays • Subject to loud/frequent noise

    Hourly Pay Range:

    $11-$13 per hour

  • Director of Programs

    The Director of Programs is responsible for the consistent achievement of the objectives of the FSS shelter, coordinated entry, overflow, rehousing programs, including developing, directing and evaluating these and new programs.  This person oversees the Housing Case Managers, Front Door Specialist, and additional program staffing and the delivery of services to homeless and re-housed individuals with the primary goal of achieving sustainable housing stability. This is a Full Time Exempt position and salary range is $55,000-$65,000.  FSS is an EOE.

    Supervised by:  Executive Director


    Develop relevant and necessary programming to expand services to all persons experiencing homelessness; including individuals and families.

    Modify current programs as needed to meet changing clientele and client needs.  Assist in development, achievement and measurement of program goals and outcomes. Assist with grant site visits, grant reporting, and provide information for funders as needed.

    Participate in developing program budgets with Executive Director and maintaining expenditures within budget

    Serve as contact with and provide oversight to partner agencies for all Flagstaff Shelter Services Programs

    Oversee and manage programs including assessment/intake, case management, health and vocational support, and linkage to other resources to assist individuals or families in becoming re-housed

    Coordinate staff training as needed in case management approach and processes

    Conduct case management/program service meetings weekly and on an as-needed basis

    Inspire a trauma informed, strengths-based, and family-centered approach to care and foster a welcoming atmosphere for all clients

    Participate in recruiting and hiring of staff

    Supervise and evaluate program staff and interns. Motivate and support professional development of program staff.

    Oversee ongoing and periodic quality assurance initiatives.

    Oversee Service Point management information systems (HMIS) and staff inputting data, ensuring that client statistics are timely, confidential and accurately recorded by staff.

    Ensure accurate records are maintained on clients in all programs

    Ensure maintenance of records of policy decisions, policy manuals, and ensure implementation by staff and volunteers of adopted policies

    Participate in Board meetings, committees, and events as requested by Executive Director.

    Keep up to date on best practices and research trends for providing long-term solutions for homeless individuals and families and implement in programs as appropriate and feasible

    Assist in marketing program to congregations, social service providers and other community partners as requested by Executive Director

    Develop community relationships and maintain cooperative relationships with other similar agencies.


    A  Masters degree in human services field required or equivalent knowledge, skills and abilities.   Experience as a leader and experience in program management, development and evaluation and case management required.  Experience working in homeless services preferred.  The employee must also have the ability to develop positive working relationships with a diverse population and handle crisis situations.  Good communication and organization skills are also required.